If this app is installed on an unpublished Wix site or a site without a domain attached to it, you must manually enter your business description from your App dashboard. If you do not know where your app dashboard is located we have explained it here.

The dashboard link is also included in the Welcome email we send.

If you do not do this the AI will be clueless to what your business is and in some cases (unpublished website) the AI will not even know the website's URL.

NOTE: If you installed this app on an unpublished website or one without a domain and then proceed to publish/add domain after installation - You must head to your App Dashboard and click on "Update" in order for the app to work.

Testing from inside the Wix Editor & Password protected Wix Sites/Pages are not supported.

AI Replies:

Free users: 10 AI replies / month (Unless we are running a special promotion for that particular month)

Plus users: 3,000 AI replies / month

Premium users: 5,000 AI replies / month

Enterprise users: 20,000 AI replies / month

AI Training Rules:

Free users: 100 Rules

Plus users: 500 Rules

Premium users: 750 Rules

Enterprise users: 1,000 Rules

AI Captured Leads:

Free users: 10 Leads (Lifetime)

Plus users: 50 Leads (Lifetime)

Premium users: 100 Leads (Lifetime)

Enterprise users: Unlimited

AI Knowledge:

All Users: 25

For AI replies, we support all available languages. However the memory system only supports the languages listed here.

After you have completed your App Setup, head over to the "AI Training" tab on your App Dashboard and you will be able to train your AI.

You have the option to enter a Trigger/Response combination. The Trigger has to be a question or query such as "What is the shipping rate to Virginia" then on the Response you can choose to have something like "Shipping rate to Virginia is $15 inclusive tax"

Your AI will absolutely respond as a customer support agent, fetching product data, order information (after verification) and perform all customer support duties. However the AI's adaption to your particular business will be gradual as more and more of your customers talk, the better it will get with its responses and your particular use-case. If you want to accelerate its self-training please contact us.

Yes, just head over to the "AI Hours" tab on your App Dashboard.

Just send the customer a message from your usual Wix Inbox and AI chat for that customer automatically gets paused for a while.

Every time a user on your site sends a message, the AI model analyzes the message in order to respond to the user. If the model sends back a simple reply such as "Hey nice to meet you! How can I help?" - This would count as a +1 towards your monthly quota. However in certain circumstances the AI model would need to invoke server-side functions in order to provide user with an accurate response. This could include:

• Searching products in your store

• Processing the user's query for a longer period

• Providing the user with a "graceful wait" notification while their request is being processed

These events add up towards your monthly quota.

You can track your usage from your app dashboard.

We offer an overage option so that you never leave your customers hanging without a response. Please contact us to enable it.

It defaults to informing the user of the support email you will insert on your App Dashboard.

In this case we turn off the AI chat for that particular user and notify you via email.

In the email you will have a link to your Wix Inbox, directly to this particular chat. If you would want us to re-enable AI chat for this particular user please reply to that email.

Make sure to add us to our whitelist so that you do not miss our emails:

• notification.dudelemon.com

• dudelemon.com

There are ways you can help the AI model understand the products on your Wix Store

Products on sale: Please use a "SALE" or "sale" ribbon on the product.

Popular products: If you have a popular or trendy product please use the ribbon as "Popular" or "POPULAR"

New/Fresh products are fetched as per creation date so make sure to keep your inventory fresh.

All conversations are stored on your Wix Inbox in real-time. Just head over there to view all messages.

Persistent memory in our chat application is a cutting-edge, proprietary technology that empowers our AI to maintain an unparalleled contextual awareness across conversations. Unlike traditional ephemeral systems, it leverages advanced data structures and optimized algorithms to seamlessly retain and recall critical interaction histories with near-instantaneous precision. This ensures our Conversion Booster AI delivers responses that are not just reactive, but proactively intelligent-adapting to your users’ needs with a depth of understanding that sets us apart, all while maintaining robust scalability and performance.

Absolutely. We prioritize data security and compliance with a robust infrastructure designed to meet stringent industry standards. Our systems adhere to NIST 800-53, SOC 2, and ISO 27001 requirements, ensuring comprehensive protection through advanced encryption, access controls, and regular audits. Your data is safeguarded against unauthorized access and maintained with the highest levels of integrity and confidentiality.

You will land on the "App Setup" section. You must first set your app up before creating any AI Training rules. AI Training rules become available after you have set your app up.

You can monitor your usage with the progress bar on your app dashboard and a total count at the top of the page.

For any questions regarding your account please contact Customer Care by going to your Apps Dashboard and clicking the three dots beside the app name.

On the day you make the first subscription payment.

Step 1. Please head over to your Wix Dashboard and open the "Apps" from the left hand panel. Then under "Manage Apps" look for "Conversion Booster AI Chat".

Step 2. Then click the on the three dots on the right side of the app name.

Step 3. Click on Customer Care and contact us. We will guide you.